Term of Service

The general Terms of Service detailed below govern the contractual relationship between the ‘user’ and Phat-ego (hereafter also referred to as ‘we’ or the ‘website’), belonging to the company Phat-ego. Both parties accept these conditions unreservedly. These general Terms of Service are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our Terms of Service. These Terms of Service are important to you and Phat-ego Enterprises Inc as they are used to protect your rights as a valued customer and our rights as a business. These Terms of Service are effective unless and until terminated by either you or us.

Site content will be updated regularly, including changes to these Terms of Service. Customers are expected to keep up with these changes

Phat-ego is a work in progress and things may change, added, or taken away. We reserve the right to update the website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms of Service by checking back regularly. Your continued use of the website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Standard website maintenance is expected, which may lead to temporary down-time. We apologize in advance for any inconvenience this may cause.

We have the right to disable users from our site if you have failed to comply with these Terms of Service.

We work hard to ensure the website is always up and available, but we can’t guarantee that the website will not have downtime for any reason. We reserve the right to close the website for short periods of time for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the website is unavailable at any time, for any length of time.

We manage your personal data according to our Privacy Policy (see below). It is a condition of your use of the website that all of the information you provide on the website is correct, current and complete. We reserve the right to disable any user account at our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the website or any content provided on the website is error free.

We have trusted partnerships with multiple overseas manufacturers in order to bring you a ready-to-ride, high-class electric bike.

R & D modifications are happening on a daily basis and may affect your order. We will do our best to advise customers prior to shipping

Phat-ego takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given. We reserve the right to correct inaccuracies at any time without prior notice.

All pictures are for representational purposes only and may include or exclude accessories or parts from the original product. Due to continuous improvements and enhancements in eBike technology and parts, actual product may vary.

Phat-ego does not authorize its customers to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.

Warranty Information

Phat-ego offers a limited warranty to the original owner of its products. This limited warranty covers the warranty period. During the warranty period, Phat-ego will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

Phat-ego will either repair the product at no charge, provide a new product, or refurbish replacement parts. Some repairs will be serviced locally to the user and the customer will be reimbursed their local bike shop fees.

The warranty period varies per product and is initiated by the delivery of the product:

  • lifetime on bike frames
  • 12 months on electronic components
  • 12 months on batteries
  • 6 month on conversion kits (including kit batteries)

This limited warranty does not cover any problems caused by: conditions, malfunctions or damage not resulting from defect(s) in material or workmanship.

To obtain warranty service, you must contact sales@phat-ego.com to determine the problem and the most appropriate solution for you.

The prices indicated on Phat-ego are shown in USD. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. Full bike pricing includes shipping to continental United States and Canada. Orders placed outside of Canada and United States may be charged an additional shipping fee. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed.

We will always endeavour to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will contact you to make arrangements for later delivery or refund the price you paid for the product. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again, unless the products do not function without one another. No additional shipping fees will be applicable. If relevant, we will offer you a temporary replacement for an unavailable product, a product of equal or lesser price and quality. If you accept the replacement, the return postage will be covered by us. If you choose to decline this offer, the original product will be shipped when available or you may choose to cancel your order.

Phat-ego currently offers multiple methods to pay for your order: VISA, MasterCard, Amex, PayPal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Phat-ego is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these merchants to use these methods of payments. Please refer to the merchants for full terms and conditions of use. Payment must be completed before we proceed with shipment, unless previously arranged.

For reimbursements:

– if a user meets the Terms of Service and refund is warranted, the user will be reimbursed via the same payment method as was used initially (see Right of Return below).

For order changes:

– if a user made a mistake or wishing to alter their order, it must be submitted in the first 24 hours. Requests received after the first 24 hours will be accepted on a case by case basis, but Phat-ego has the right to refuse.

Phat-ego does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event.

In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

In the event where you receive your package and there is product damage, an investigation will be conducted with the manufacturer and/or mechanic. During this period of investigation, a replacement will be sent to the customer. This damage must be reported within the first 48 hours to qualify.

Phat-ego allows you 14 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. No return will be accepted without a Return Material Authorization number. You must report the return within this time frame, ship the product back at your own expense, and pay an applicable restocking fee based on the condition of the return (10 – 50%).

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

Any failure of Phat-ego to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Phat-ego, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

You agree that we may, at any time, without restriction, edit, copy, publish, translate and otherwise use any comments that you forward to us.